Frequently Asked Questions
Warranty And Maintenance
Dear Customer, Thank you for purchasing Janome Sewing Machine and hope you will enjoy it for years to come. In the event your Product needs serviced covered under this warranty, please contact Us
Terms & Conditions
12 Months free service warranty on all Janome Machines
The warranty applies only to the original owner and is not transferable in the event of the machine being sold or otherwise disposed of.
The warranty does not cover damage or wear and tear or expendable parts such as needles, belts, springs, light bulbs, bobbin cases, needle threaders, thread cutters, overlock knives, overlocker loopers, looper covers, and needle plates which normally require replacement from time to time.
It does not cover damage caused by accidental damage, misuse, failure to properly maintain the machine, failure to follow Janome instructions for the use of the machine, negligence or any alteration whatsoever in the form or content of the machine.
The warranty becomes null and void if any adjustment, part replacement or repair is carried out by any person other than an authorized Janome service agent, or the damage is caused by use of any non-genuine Janome accessories or parts.
The Warranty is covered by Janome UAE